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See What Data This Policy Covers

This page sets out exactly what Jilli BD collects when you open an account, deposit through bKash, Nagad or Rocket, or switch between our mobile browser and app shortcut, and how long that information stays linked to your wallet.

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Jilli BD See What Data This Policy Covers
PRIVACY CONTACT PATHS

Reach Support For Data Requests

If you want to know what Jilli BD holds on your account, or you'd like a copy of your data or a correction, the fastest route is through the same support channel you'd use for a stuck deposit. We keep one contact line open for both account questions and privacy requests, so you don't have to dig for a separate address. Tell the support agent your registered mobile number and the payment method involved — bKash, Nagad or Rocket — and they'll route the request to the right team without asking you to repeat yourself twice.

Live Chat Open live chat from your account page and ask about the data we hold or a correction you need; agents can check your registered number and wallet history while you wait.
Email Support Write to our support inbox with your account email and mobile number if you'd rather put a data request in writing; keep the subject line clear so it doesn't sit in a queue.
Account Settings Check your account settings page for the option to review saved payment details tied to bKash, Nagad or Rocket, and flag anything that looks wrong before you deposit again.
DATA HANDLING PRACTICE

Manage Your Account Security And Retention

We store account and wallet-linked data on secured systems and limit staff access to what support and fraud checks actually need. Cookies remember your login state and device view so you don't have to sign in twice on the same phone or browser, and you can clear them any time from your settings. We keep transaction and login records only as long as local recordkeeping needs require, then older entries age out. Want a copy or a correction? Write in through account support and we'll confirm what's on file against your registered mobile number.

Data Storage

Account details, wallet references and login history sit on access-controlled systems, and only the support and fraud-check team can look up a specific record when you raise a ticket.

Cookie Behaviour

Cookies keep your session open across a phone browser and our app shortcut so switching devices doesn't mean logging in from scratch every single time you open the lobby.

Retention Window

We hold transaction and login records only as long as a dispute or a recordkeeping rule requires, and older entries are removed from active systems once that window closes.

Requesting Changes

Write to account support with your registered mobile number if you want a copy of your data, a correction, or removal, and we'll confirm what's on file before acting.

Common Privacy Questions From Bangladesh Players

Here are the questions we hear most about the Jilli BD privacy policy, covering what we collect, how bKash, Nagad and Rocket data moves through the platform, and how you can check or change what's on file. If your question isn't answered below, write to account support with your registered mobile number.

We collect your mobile number, basic identity details and the payment method you register, such as bKash, Nagad or Rocket, plus device details each time you log in from a new phone or browser.

We only pass wallet or transaction details to a payment partner when it's needed to confirm a bKash, Nagad or Rocket transfer, or when a local regulator has a lawful request.

Yes — write to account support with your registered mobile number and we'll confirm what's on file, whether it's login history, wallet references or contact details.

We keep transaction and login records only as long as a dispute or a recordkeeping rule needs, then older entries are removed from active account systems.

Each wallet provider sees only the transaction reference and amount needed to clear your deposit or withdrawal; we don't pass your gameplay activity to bKash, Nagad or Rocket.

Access to this policy and to the platform itself depends on your local law and eligible regions, so some terms may read differently depending on where you're logging in from.

Log in and check account settings first, or contact support directly with your current registered number; we'll confirm the change and update wallet-linked records once it's verified.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.